Frequently Asked Questions

Questions

📦 When will my order arrive?
Orders are prepared and dispatched within 1–2 business days after payment confirmation. Since we currently deliver only within Poland, most parcels arrive within 2–5 business days after dispatch.

🚚 Where do you deliver?
At this time, jalwak.com ships exclusively within Poland. International shipping may be available in the future.

🔍 How can I track my shipment?
You’ll receive a tracking number and link via email once your order ships.

💳 Which payment methods do you accept?
We accept secure online payment methods, including major credit cards and local payment options available at checkout.

⏳ What should I do if my delivery is delayed?
Contact us at info@jalwak.com with your order number, and we will assist you.

🔁 Can I return my order?
Yes. Returns are accepted within 30 days if the shoes are unused and in original packaging.

❗ What if I receive a damaged or incorrect item?
Notify us within 7 days with photos, and we will arrange a replacement or refund.

👟 Are your shoes suitable for everyday wear?
Yes. Our shoes are designed for daily comfort, durability, and style.

💬 Need more help?
Email: info@jalwak.com
Phone: +48 724 477 060
Business hours: Monday to Friday, 9:00 AM – 5:00 PM

Thank you for choosing jalwak.com. We’re committed to making your shopping experience smooth, reliable, and enjoyable.